The dealerships have been ignoring the Consumer Protection Act as well as the National Credit Act
During our research we came across many complaints regarding the motor industry, in particular the on-the-road-fees.
This made us look up what the National Consumer Act says as well as the Consumer Protection Act. We found that the dealerships are not adhering to the law, disregarding law completely.
The question does also come up as to how can the auditors sign off on this as it is total contravention of the law (since 2007)!
The book is engineered to make the consumer/reader aware that the dealerships are charging for things that they are not allowed to by law. This also impacts on 3rd party involvement, i.e. paint protector, etc. Dealerships are not allowed to make any margin on this.
Other “illegal” activities are the use of unapproved body repairers, therefore no record of any repairs done, in particular on used vehicles. The date of 1st registration kicks in when the dealership gets the car from the factory, not when you buy it. Therefore you may buy a car in March 2018 but is actually a 2017 model. You lose part of you warranty, service plan, etc., as well as higher insurance costs and a decrease in trade-in value.
This book is your key to being informed.
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